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1 Questions about delivery.

1.1 What happens as soon as I have ordered?
After ordering you will immediately receive an order confirmation by e-mail as soon as the order has been processed. This mail also contains your order number, which is very important as it is almost always necessary to find information about your order if you have any questions. Keep it well. You will also receive an e-mail as soon as the order has been transferred to the postal carrier.

1.2 When will I receive a track and trace code?
If you have ordered a product that does not fit through the mailbox, a track and trace will be added. You will receive information here as soon as the code has been scanned.

1.3 How and when will the products be shipped?
At the end of each working day, which ends at half past 5, all processed orders are sent to a PostNL Post Office. From that point your order will be sent to you. If you have ordered a product that does not fit through your mailbox, it will be sent as a package. You will then also receive a track and trace code with which you can always view the status of your order. If you have made a normal order, it is expected to be shipped within 24 hours.

1.4 I would like to receive an invoice, is this possible?
The invoice is added with every shipment. You will therefore receive an invoice in all cases.

1.5 I wait a few days for my order that you have already sent, where is my product?
Every product that you order is delivered from stock by dutchic.nl. This means that your order can be immediately packed by our warehouse staff. Your order is therefore ready to be sent the same day. If you order more products than we have in stock, we will immediately notify our supplier to be able to deliver your order as soon as possible. You can find the current stock for each product

Unfortunately, it can happen that delays occur at the carrier. We therefore ask for your understanding and patience if the order has not arrived within this time. If after 1 week there is nothing inside you can contact us so we can provide a solution

2 Questions about our products.

2.1 I have received a wrong or broken product, and now?
A product that already has defects on receipt is given the status 'dead on arrival' (DOA). In most cases you can return the product immediately. In the case of a DOA you should always contact the customer service of dutchic.nl immediately, so you can be provided with a replacement copy as soon as possible.

As soon as we have received the returned product, dutchic.nl customer service determines whether it actually concerns a DOA. In the case of a DOA you will immediately receive a new one from us (if available). If we do not recognize the returned product as a DOA, we will follow the normal warranty path.

You must submit a DOA to the customer service of dutchic.nl within 3 working days after receipt by telephone or by email. After the period of 3 working days you can no longer appeal to the DOA procedure and the product will be treated as a regular warranty application.

2.2 I want more information about the product, where can I find this?
You can find these by first going to the desired product and then looking for specifications. If it can not be found here you can mail us your question to info@dutchic.nl

2.3 What about my warranty?
dutchic.nl complies with the conformity requirement from the Act on market practices and consumer protection. That is why you always have a warranty period of 1 month with us and a quick warranty claim. We stand for sound products. You can expect that a product supplied by us will meet the reasonable expectations.

In the event of a defect, please contact the dutchic.nl customer service directly. This can be done by e-mail: info@dutchic.nl. Our customer service team will determine with you the best and fastest way to solve the problem.

The invoice that you received when ordering also serves as a guarantee certificate. Keep this invoice carefully. We also recommend that you keep the original packaging of the product. With the product in the original packaging you limit the chance of damage during transport.

2.4 I am not satisfied with my product, how can I return it?
Please return products only after you have contacted dutchic.nl customer service. Products that come back without prior contact ensure a delayed handling.

When returning products, pay attention to the following items:

  • Send the package in a decent package. Make sure that the contents of the package are not visible on the outside, in connection with interception of the mail.
  • Send the article including the return form and (a copy of) the invoice according to the received shipping instructions.
  •  You are responsible for the success of the shipment. We advise you to insure valuable shipments against loss, damage or theft.
  • Always state clearly your name and address as sender.

In case of return by mail you must take the following into account:
1) It can take seven (7) days for us to receive your shipment.
2) returns are processed within five (5) working days after receipt (except Saturday).
3) you must take reasonable care when packing the products for shipment by mail so that the products are not damaged along the way.
4) you must request proof of postage from the post office and keep it until you have received the purchase price or the replacement products have been delivered to your home.

2.5 How can I cancel my order?
If you want to cancel the order after confirmation, please contact us as soon as possible by sending an email to info@dutchic.nl. We will then try to undo the order. Nevertheless, we can not guarantee that the cancellation is possible and we advise you to check the order well before you confirm it.

You can cancel your order within fourteen (14) days of receipt of the products. In that case we will refund the full amount of the purchase. If you do not return the products in the same condition in which you received the products, we can charge you for the products or the costs of collecting the products. When you cancel the order, you must return the products in the same condition as you received the products. The costs of returning the products are not reimbursed by us. If you do not return the products to us, we can charge you for the costs of the products or the collection of the products.

2.6 What about the costs in case of withdrawal?
- If the consumer exercises his right of withdrawal, the costs of returning the goods are at the most.
- If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible but no later than 30 days after the return or cancellation.

You can return your products by sending them to:

Dutchic Leather
Carry van Bruggenstraat
1521 MK Wormerveer
The Netherlands

2.7 When I put an article in my shopping cart, it was in stock, but when I got to the checkout it was sold out. How is this possible?
An item is only reserved for you when you have completed your order. If an item is very popular, it may be that it was still available when you put it in your shopping cart, but it was sold out the moment you settled.

3 Questions about your discount code.

3.1
How can I use my discount code?
Did you receive a discount code? Here you will find a number of tips and rules regarding the use of these codes.

3.2 General rules discount code
1. You must spend the value of the discount code in one go.
2. In principle, discount codes can not be used in combination with discounted items (from / for prices), unless otherwise stated.
3. Discount codes can not be used in combination with other discount codes and / or actions.

3.3 How does a discount code work?
1. Once you have finished shopping, go to your shopping cart.
2. Preferably copy the discount code to avoid typing errors, make sure that no spaces come along.
3. Paste the code into the discount code field.
4. Click on the button, the discount is now settled.

3.4 Does your code not work?
1. In some cases, a minimum spending amount applies.
2. Voucher codes are valid until a certain date.
3. We recommend copying and pasting the code to avoid typing errors. Be careful not to have spaces before or after the code.
4. Click the 'Apply' button, otherwise the code will not be processed.

4 Questions about our site / accounts.

4.1
How do I find an article?
Quick search: On our website you will find the bar 'Search' at the top. Here you can enter a term to search in our range. This functionality can be found on every site. Search by subject: In the left column of our product pages you will find options to specific products or product groups.

4.2 How can I delete my account?
You can not do this yourself, but you can mail to info@dutchic.nl. The employee present will then delete your account.

4.3 What is done with my data?
Your data will be treated confidentially and used exclusively by our employees. So you do not have to worry about data being provided to third parties.

4.4 How do I place an order?
Step 1: Click on the desired product.
Step 2: Click on 'in shopping cart'.
Step 3: Choose your number and possibly add your discount code.
Step 4: Click on 'complete order' and log in to your account, if you do not have an account you can also pay without an account but this takes more time.
Step 5: Enter your payment details.
Step 6: Choose the desired shipping method.
Step 7: Choose the payment method you want.
Step 8: Check your order, subscribe to our newsletter and accept the terms and conditions.
Step 9: Your order has been placed.

5 Other questions

5.1
Other questions
If it is the case that your question is not listed above, please feel free to mail to info@dutchic.nl for all your questions.

Company name: Dutchic Leather
Website: http://www.dutchic.nl
Registration number Chamber of Commerce: 60433647
VAT number: NL210114034BO1

Quality

At Dutchic we are true artisans of leather. We are dedicated to the superior quality of our long lasting items. We have always cherished the strong traditions of handcraftsmanship. Every stitch is done with exact precision and extreme attention to detail. We offer only the highest quality items to our clients. 

Service

Fast delivery

Ordered the same day before 17:00.

We like to help you

Our customer service is open on working days from 09.00 to 17.00.

Pay safely online

At Dutchic.nl you can check your order directly online and securely.

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